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In this week's episode, Damien sits down with John Snyder, CEO of Net Friends, to unpack how he used AI to improve client reporting, reduce wasted scoping time, and increase project win rates from 47% to 65%. He shares how his team moved from reports nobody read to QBR-style insights that got clients responding within minutes, asking better questions, and requesting follow-up meetings.
Chapters:
0:00 - Intro
1:38 - What they're doing with AI currently
14:04 - His AI QBR reports that get real results
43:27 - AI and Security
Connect with Damien and John:
Damien - https://www.linkedin.com/in/dstevens
John - https://www.linkedin.com/in/johnsnyder-netfriends/
📺 Watch on YT: https://www.youtube.com/@mspmindset